General Substitution Policy

Substitutions may be necessary due to limited availability of certain flowers throughout the season. We make every effort to maintain the theme of the arrangement using the freshest floral products of equal or, in most cases, greater value.

If the floral arrangement container is not available at the time of your order, we will substitute the container with a similar container of size, shape and equal or greater value. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. We will never compromise on quality.

Assorted Flower Substitution Policy

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.

Plants Substitution Policy

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.

Substitution Policy for Events

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Refund & Cancellation Policy

Cancellations and changes to orders should be made as soon as possible and are required 24 hours before delivery date.

Privacy Policy

The information on this site is secure and private and will not be shared with third parties.

Delivery Information

The English Garden Timed Delivery Policy:

We will endeavor to reach the recipient during the time period you request, barring unusual traffic conditions.

For AM Timed Delivery:
We need to receive the order by 4:00 pm the day prior to delivery.

For PM Timed Delivery:
We need to receive the order by 11:00 am on the of day delivery.

Delivery Fee Calculator

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There is a $75.00 flat rate fee for delivery to a movie studio.